Engrami - AI Agent Platform

1. Introduction

Engrami Inc. ("Engrami," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise AI agent platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, company name, job title, and password when you create an account.
Payment Information: Billing address and payment method details processed through our payment processor (Stripe).
Agent Configuration: Settings, prompts, and configurations you create for your AI agents.
Communications: Information you provide when contacting our support team or participating in surveys.

2.2 Information Collected Automatically

Usage Data: API calls, feature usage, agent execution logs, and performance metrics.
Device Information: Browser type, operating system, IP address, and device identifiers.
Cookies: Session cookies for authentication and analytics cookies for service improvement.

2.3 Customer Data

Your AI agents may process data from your organization ("Customer Data"). This data is stored in your designated data plane environment and remains under your control. We do not access Customer Data except as necessary to provide the Services or as directed by you.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Services
Process transactions and send related information
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience
Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, cloud hosting, analytics).
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
With Your Consent: When you have given us explicit consent to share your information.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit (TLS 1.3) and at rest (AES-256)
Regular security assessments and penetration testing
Access controls and authentication mechanisms
SOC 2 Type II compliance
Data isolation between tenants

6. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to processing of your personal information
Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@engrami.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@engrami.com